Instead of sending Christmas cards (or offering a sanctimonious declaration of charity to which card money has been despatched), here are some business anecdotes culled from the canon of ‘happenings’ experienced or heard about that may bring a Yuletide smile. No names, no pack drill so the guilty or unfortunate remain warmly protected under the trench coat of anonymity.
I am a TIGER (grrr)! Fans of comedian Steve Coogan – and, in particular, his 90s “Dearth of a Salesman” persona Gareth Cheeseman – will especially appreciate this one. As preparation for a beauty parade, a group of ‘pitchers’ were asked to think of a personal mantra to say to themselves before they went in, to help them focus and calm their nerves. Allegedly, for the next few days, staff at the firm could hear “I am the dog’s bollocks!” booming from the bowels of one participant’s office. Another decided to try out different mantras on the cows at a farm and let them decide the best one (a moo-ving experience for the livestock, no doubt, ho ho ).
Professional sensitivity rules (not)! In a negotiation training scenario, participants were presented with a disgruntled client who had been badly treated by the firm. Time for a bit of judicious bowing and scraping and then sorting out the problem to save our bacon, you might think? Not a bit of it. One sensitive soul decided to give the client the full-on arrogant treatment – time to “play hardball”, as he put it. “It’s not our fault…of course these things do happen from time to time…it would appear that you are largely to blame Mr Client” etc. etc. then followed, and not even the whiff of an apology. Just the sound of a fictional client walking out the door. Let’s hope as a result that he won’t try this on his real clients.
Conflict …what conflict? Back in the really good old days of prosperity and deal mania, client conflicts of interest were quite a big thing. And now they might almost be back in fashion.
Faced with one, good professionals communicate clearly and honestly with the client. Bad ones don’t. Like the firm promising absolutely that there was “no question” of a conflict if they acted for the potential client. Sad for them then that the client got to know about a direct and clearly conflictual relationship the firm already had – by reading about it in the professional trade press! Telling porkies just doesn’t work.
James Newberry runs People Scope, a consultancy, training and coaching firm working with lawyers, accountants and other technical specialists to help them operate successfully outside of their comfort zones. http://www.peoplescope.com.